help

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

if you aren't offered the trial it's because you had a previous trial (and there's a limit of one), or there's an error on adobe's end.  either way, there's no way to recover a free trial.