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Participant
April 9, 2025
Answered

Help!

  • April 9, 2025
  • 1 reply
  • 181 views

I just renewed my subscription, but Adobe won't get off the "subscribe" again mode. I'm sure I'm missing something somewhere, but there are no visible links to change or update.

 

Correct answer Jeffrey_A_Wright

Wkcat, thanks for posting about your new subscrition to this public discussion forum. I show that you have two subscriptions, although one of those subscriptions is past due. Please see https://adobe.ly/4cwlDSE for information on how to correct the previous subscription. You can also use the steps in https://adobe.ly/42qknM6 to cancel the duplicate subscription you started today.

 

Finally, please see https://adobe.ly/3EfHosY for several solutions to allow the computer to see your active subscription and exit trial mode. ^JW

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
April 9, 2025

Wkcat, thanks for posting about your new subscrition to this public discussion forum. I show that you have two subscriptions, although one of those subscriptions is past due. Please see https://adobe.ly/4cwlDSE for information on how to correct the previous subscription. You can also use the steps in https://adobe.ly/42qknM6 to cancel the duplicate subscription you started today.

 

Finally, please see https://adobe.ly/3EfHosY for several solutions to allow the computer to see your active subscription and exit trial mode. ^JW

kglad
Community Expert
Community Expert
April 9, 2025

start with @Jeffrey_A_Wright ' s post.

 

only if it falls to help should you proceed to

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location