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Rochelle27031241u2ff
Participant
November 8, 2022
Answered

Help accidentally purchased

  • November 8, 2022
  • 2 replies
  • 266 views

Hi need help i accidentally purchase a 1yr subscription to pdf readers. I just want to try the 7 days trial but suddenly it turns out that I purchased a 1yr subscription😭😭😭. I was shocked.Can someone help me to refund my payment. See attached for proof

[Image with personal information removed by moderator.]

This topic has been closed for replies.
Correct answer John T Smith

Me I already contact adobe costumer services but they said i have to contact the google play because they have the one i used for purchases.But they said i cannot refund the money..because of the refund policy.😭😭😭


If you bought from the Google Play store (I presume for an Android device) Adobe support can't help... you must contact Google

2 replies

H
Harikesh2704175709l7
Participant
November 9, 2022

It happened to me as well and I have been suffering for last 7 months

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 9, 2022

Did you contact Adobe Customer Support?

    R
    Rochelle27031241u2ffAuthor
    Participant
    November 9, 2022

    Me I already contact adobe costumer services but they said i have to contact the google play because they have the one i used for purchases.But they said i cannot refund the money..because of the refund policy.😭😭😭

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 8, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

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