Help center doesnt work and i need to use my creative cloud [Locked]

Forum|Forum|5 years ago
July 7, 2020
2 replies
189 views

My name is Mariana, i wrtiting you because the "chat" does not work. Well, the situation is that on june 7 I got a problem and one of you co-wokers told me that i was paying two suscriptions, they cancelled one and they gave me for free 60 days, and now i can see and advice telling me that i have only 3 more days, its july 6, i have another free month. And also they told me that i will have back my money from all the months that i was paying extra, and I have not seen that mony on my card again. I hope you can help me. Thanks

Account management

This topic has been closed for replies.

Peru Bob

Community Expert

Please see your duplicate post here:

https://community.adobe.com/t5/creative-cloud-services/can-t-contact-customer-support/m-p/11267752?page=1

Thread locked.

John T Smith

Community Expert

This is a public forum, you need Adobe support, not other users... we can't help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

M

MarianacervantesAuthor

Participant

Its not working it only open a new tab with the same information, that why I posted here

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