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celine28245100fgbcCorrect answer
Inspiring
November 1, 2023

update its been resolved 

5 replies

celine28245100fgbcAuthorCorrect answer
Inspiring
November 1, 2023

update its been resolved 

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kglad
Community Expert
Community Expert
November 2, 2023

thanks for the follow up.

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kglad
Community Expert
Community Expert
November 1, 2023

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Inspiring
November 1, 2023
thx ill try that
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kglad
Community Expert
Community Expert
November 1, 2023

keep us updated.

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