HELP! I can't contact adobe but they took money from my account but I thought I removed my card and

Question

I can't contact adobe, but they took money from my account, but I thought I removed my card and cancelled my subscription after the free trial. I can't access contact support because it says to go through my administration (being my uni), however, they aren't the ones paying for it!!!

If anyone knows if there is a way to get my money back, please help, I don't use adobe generally, I used it for a free trial thing and haven't since, I don't have 20 pounds to lose on thissss T-T

gupta shivangi · Answer

Hi @scarlett_2425,We appreciate you reaching out. I checked your account details and found that you have an active individual plan for Adobe Acrobat Pro. You can cancel the subscription following the steps listed in this article: https://adobe.ly/3H105BLSince this is an annual subscription please make sure you are aware of the cancellation terms before proceeding: https://adobe.ly/3ScfBgsLet me know if you have any questions.^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.