HELP! I can't contact adobe but they took money from my account but I thought I removed my card and

Forum|Forum|11 months ago
May 20, 2025
2 replies
315 views

I can't contact adobe, but they took money from my account, but I thought I removed my card and cancelled my subscription after the free trial. I can't access contact support because it says to go through my administration (being my uni), however, they aren't the ones paying for it!!!

If anyone knows if there is a way to get my money back, please help, I don't use adobe generally, I used it for a free trial thing and haven't since, I don't have 20 pounds to lose on thissss T-T

gupta shivangi

Legend

Hi @scarlett_2425,

We appreciate you reaching out. I checked your account details and found that you have an active individual plan for Adobe Acrobat Pro. You can cancel the subscription following the steps listed in this article: https://adobe.ly/3H105BL

Since this is an annual subscription please make sure you are aware of the cancellation terms before proceeding: https://adobe.ly/3ScfBgs

Let me know if you have any questions.
^Shivangi

F

frankjf

Participant

I need help. Been using PS for a long time. computer just crashed. got it running again after a reset. But had to reload PS.

error message keeps telling me im activated on 2 computers already so i can t use it on this computer but this is the one i was using before the crash. Cant seem to figure it out.