Help I didn’t sign up for this and so I was charged for it and it’s all the money to my name

My account was charged for ps express but I was not the one who signed up for this and I got denied for refund from apple but this is all my money for my kids and I to have power so we won't freeze and last money we got to eat with an my kids dads where both murdered recently we are on our own and Apple denied it because they said it's up to yall to refund an yall said it's up to Apple pls help me refund my money so my children and I won't starve and freeze to death I am desperate and I am begging you please