Help me cancel the 30-day free trial period for Adobe Creative Cloud

Forum|Forum|13 years ago
November 21, 2012
2 replies
3443 views

HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.

The customer support should be better. How are we supposed to contact you guys if there is no phone number for the USA?

Please, assure me you won't start charging me after the free trial period.

Thanks

This topic has been closed for replies.

A

Anonymous

alexacaesco wrote:
HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
The customer support should be better. How are we supposed to contact you guys if there is no phone number for the USA?
Please, assure me you won't start charging me after the free trial period.
Thanks

Oh!! just stop using it and after 30 days, it will expire. No need to to take any action. It is free so anyway so why bother?

They cannot start charging you because they don't have your credit card details. They need to have your express permission to take out a full contract of 12 months.

A

Abdulaziz291040375gwl

Participant

I used one week trial but I forgot to cancel it during that time. I cancelled it once they took the money.

Is it possible to refund it?

kglad

Community Expert

@Abdulaziz291040375gwl

contact adobe support and ask. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.