Help me please , i have a big problem

Forum|Forum|1 year ago
November 20, 2024
3 replies
240 views

I lost my card and it was used to buy a subscription from adobe, is there any way I can cancel it without paying?please help me , i dont want to pay 50$

This topic has been closed for replies.

Correct answer Kanikas

Hi Roman,

I see that you have a Photoshop and Stock subscription and both have a billing issue. As shared above kindly get in touch with support (link above) and get this sorted.

Hope this helps!

Thanks

kglad

Community Expert

and contact the credit card issuer to report the card loss.

KanikasCorrect answer

Legend

Hi Roman,

I see that you have a Photoshop and Stock subscription and both have a billing issue. As shared above kindly get in touch with support (link above) and get this sorted.

Hope this helps!

Thanks

jane-e

Community Expert

@roman_2335

If you purchased a plan with an annual commitment, then losing your card does not break that commitment. The annual plans are discounted from the plans that have a monthly commitment.

We cannot assist with billing on this forum. Contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community to Account, Payment, & Plan.

Jane

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