Help me renew my subscription!

Question

I'm a student in Australia and my education system provides all students with all the creative cloud apps for free. Every year it expires and you simply have to go to the adobe website and renew it. I did this (it's my second year renewing it) and was given a redemption code, which I then entered on the website and it worked normally. Then I tried to open Photoshop and Premiere Pro and After Effects etc. and every single one said "your ___ subscription has ended" even though I literally just renewed it. Is there something I'm missing? Am I doing something wrong? Please help!

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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