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Vivien38519983wsti
Participant
July 10, 2024
Answered

Help me, Subscription probleme

  • July 10, 2024
  • 2 replies
  • 183 views

Hello, I would like to ask for help, I had a free trial subscription for one month and I did not have time to log in to cancel and I cannot cancel anymore. What can I do? (There is no money on my card and it just says "payment failed". Please help.

This topic has been closed for replies.
Correct answer kglad

1. there's no 1 month free trial.  it's one week and then automatically becomes a paid subscription

 

2. you now owe adobe money.  you won't be able to do much until that's resolved.  to resolve that you're going to discuss with adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 10, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 10, 2024

1. there's no 1 month free trial.  it's one week and then automatically becomes a paid subscription

 

2. you now owe adobe money.  you won't be able to do much until that's resolved.  to resolve that you're going to discuss with adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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