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Participant
May 18, 2025
Question

Help mee

  • May 18, 2025
  • 1 reply
  • 128 views

Hello, I am trying to cancel my Adobe subscription on the website, but it shows "Plan cannot be managed" and only offers the "Change payment method" option. I want to cancel my subscription, but I cannot do it through the site. Could you please help me with this? Thank you.

1 reply

kglad
Community Expert
Community Expert
May 19, 2025

you can't cancel until you fix the payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html