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Inspiring
October 13, 2026
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Help needed with cancellation

first make your customer care and cutomer support team supportive then bring these changes i have been trying to contact someone from adobe from last 13 days so frustated but i cant even reach one geniune person so whats the use of all these tools. All retards are working in adobe.

I accidentally ended up subscribing to Adobe after my 7-day free trial ended on October 1. My intention was only to use the free trial, and I never intended to purchase an annual subscription. I tried to cancel immediately, but Adobe showed a billing error and did not allow me to cancel. The payment was attempted twice, but both transactions failed because I do not have sufficient funds.

I am a university student from a financially struggling family and cannot afford this subscription. Since October 1, I have repeatedly tried to contact Adobe for help, but I still have not received a solution.

It is extremely frustrating that Adobe makes it so difficult to cancel a subscription, especially for students who cannot afford it. Please manually cancel my subscription and stop further payment attempts. I sincerely request your understanding and assistance in resolving this matter without requiring me to pay an amount I cannot afford.

Thank you.

    2 replies

    kglad
    Community Expert
    Community Expert
    October 20, 2026

    use the chat option to reach an adobe agent.

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    AkanshaAshra
    Community Manager
    Community Manager
    October 20, 2026

    ​

    Hi @different_Lightning597b 

    Thank you for reaching out and sharing your experience with us. We understand that you had a difficult time getting the assistance you needed.

    As we checked, we can see that you have now connected with our support team and the issue has been resolved. We’re glad that this has been taken care of and appreciate your patience throughout the process.
    ^Akansha

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