Help needed with subscription

Forum|Forum|5 years ago
September 8, 2020
1 reply
492 views

Hello! I am paying since June 2020 for a Photography plan which I cannot access. When I subscribed, I created an account with my gmail address, except I forgot to write the "l" in "gmail". I forgot my password, and now I can neither utilize my subscription, nor cancel it. I don't even know how to get in touch with Customer Service. Does anyone have an idea of how I could solve this?

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Correct answer kglad

to update your email address, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

but you probably need your password for that. if so, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

kglad

Correct answer

Community Expert

to update your email address, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

but you probably need your password for that. if so, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

D

Deni5E7BAuthor

Participant

Thank you very much!

kglad

Community Expert

you're welcome.

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