Help, pls

Question

Hello,I would like to request the immediate cancellation of my subscription. I initially signed up only to test the service and had no intention of keeping the subscription active. However, I’ve noticed that I’ve been charged, and two invoices have already been issued.Please cancel my subscription and refund the charges that were applied incorrectly.Thank you for your attention, and I look forward to your response.

kglad · Answer

no one can cancel on your behalf. you must cancel yourself. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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