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H
hervin_9809
Participant
November 20, 2025
Question

Help with a refund for an unused Adobe account

  • November 20, 2025
  • 2 replies
  • 30 views

Hello, good day, how can I request a refund for an Adobe Photoshop purchase where we did not have access to the email, but the charge was processed, and we do not use that Adobe account or the email? How can I apply for a refund for the amount I was charged?

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 20, 2025

... and who's "we"?  was this a teams or enterprise subscription?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 20, 2025

Hervin, thanks for posting your question about your subscription commitment to this public discussion forum. You can use the steps listed at https://adobe.ly/4p06fDu to self-cancel your current subscription. Please see https://adobe.ly/4rdjwd0 for more information about the cancellation and refund process. ^JW

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