help with deactivated student account plan

Forum|Forum|2 years ago
October 1, 2023
1 reply
325 views

Hello! I had a plan on my student email. The account has since been deactivated since my email was deleted. I can't contact support because I don't have an account on my personal email and I don't have access to the chat feature on my new student email. Are plans on deactivated accounts automatically cancelled? I want to make sure I don't continue to be billed for this, but since the account has been deactivated I can't check. Let me know if you have any insight!

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kglad

Community Expert

no, they are not canceled, or at least, you cannot depend on cancellation. contact your school's plan administrator.

E

Emily.N_Author

Participant

It was a plan I paid for on my own but through the student account so I would get the student discount. Will my previous school's plan admin have access to this?

kglad

Community Expert

if you paid adobe directly , and not the school, you should be able to access your accounts and even change your email address.

https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html#:~:text=Steps%201%20Sign%20in%20with%20your%20AdobeID%20using,if%20you%20like%29.%204%20Click%20Save%20my%20changes.

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