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C
cmaess
Participant
July 11, 2020
Question

Help with deleting a old subscription plan (no access to old edu email)

  • July 11, 2020
  • 2 replies
  • 181 views

Hi, I need help deleting my subscription or possibly transferring my plan to a new email(that I currently use). I see the charges on my bank statement and I've also tried accessing the old university emails I mightve used for it but with no luck. Thank you

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 11, 2020

Please log-in to your account below with your old ID and password.

Change primary e-mail address to your new one.
https://account.adobe.com/profile

If you still need help, scroll down to Contact Adobe on the same page.

NOTE:  Cancelling an annual subscription early incurs a 50% cancellation fee.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 11, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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