Question
Help with Mistaken Charges and Data Breach
I had a subscription, it was cancelled, at that point I was told by a representative I had no subscriptions active subscriptions, anything on the account.
3 months later I realised they'd been charging me mistakenly. I got refunded, I asked them to delete my payment details and not charge me again.
2 months after that I realised they were still charging me. I got a refund, I again asked them to delete my details.
3 months later they are still charging me. I have spoken to agents 4-5 times, I was promised callbacks that never came, I'm never rude, yet they end the conversations randomly and claim they can't find the payments, I've sent them screenshots of my bank statements to prove the payments. They also keep asking me for the first 6-8 numbers of my card and the last 4, basically the whole card number, I don't even still have the card.
I know whoever's reading this is at no fault whatsoever, but could you please escalate this to a manager because I will be going to the ICO to report this as a GDPR data breach soon. I need someone from Adobe to contact me.
AdChoices