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Elena377537655fbv
Participant
May 31, 2024
Answered

Help with refund

Hi, I mistakenly subscribed in Lightroom for a year and that's too much. I wanted a free trial but i was fully charged for a year. Please how can i get a refund? I already cancelled the plan. 

 

many thanks 

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    Manan JoshiCorrect answer
    Community Expert
    May 31, 2024

    If you cancelled within the 14 day period you should get the refund. Generally it takes around a week or so for the refund to reflect in the statement. For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    You can contact Adobe support as well to discuss this out. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    View reply

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 31, 2024

    because you failed to cancel during the 7 day trial and the 7 day additional refund period, you're not owed a refund.  you can still ask for one, but shouldn't expect one.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    May 31, 2024

    If you cancelled within the 14 day period you should get the refund. Generally it takes around a week or so for the refund to reflect in the statement. For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    You can contact Adobe support as well to discuss this out. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    Translate
    -Manan
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