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J
J.Muro.R
Participant
April 12, 2020
Answered

Help with the Plan

  • April 12, 2020
  • 1 reply
  • 292 views

I canceled my plan when I got charged and I believe I had it till May 2 and I changed my mind and got it again but I got charged 21 again so 41 in 1 day. Can someone help.

This topic has been closed for replies.
Correct answer Nancy OShea

Either your plan is active or it's cancelled permanently. There is no going back after you cancel except to start a new plan.

 

Please log-in to your account below to confirm you have an active plan.  Click on View Invoices.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

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(='.'=)
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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
April 12, 2020

Either your plan is active or it's cancelled permanently. There is no going back after you cancel except to start a new plan.

 

Please log-in to your account below to confirm you have an active plan.  Click on View Invoices.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

()__()
(='.'=)
(")_(")

 

Nancy O'Shea— Product User & Community Expert
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