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Participant
August 20, 2026
Answered

Hesabımı iptal etmeme rağmen hala ücretleri kesiyorlar.

  • August 20, 2026
  • 2 replies
  • 12 views

Even though I cancelled my account, they are still deducting fees.I request that my account be permanently cancelled.

 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@nice_Coral016d.

     

    I’m sorry for the confusion you encountered with your recent subscriptions. I reviewed the account associated with this community profile and found two active subscriptions: AI Assistant for Acrobat and Adobe Acrobat Pro. Both subscriptions were started on July 15.

     

    If you meant to cancel your services, please check your Adobe account to confirm the status of each plan. Canceling one subscription does not automatically cancel other active subscriptions, and each plan must be canceled separately.

    To review or cancel your plans: Manage your Adobe account: https://account.adobe.com/plans.

     

    Cancel your Adobe subscription: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    You can also review the subscription terms and cancellation conditions that may apply to your plans: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    Please update this public discussion thread if you have any additional questions, ​@nice_Coral016d.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 21, 2026

    Thank you for posting, ​@nice_Coral016d.

     

    I’m sorry for the confusion you encountered with your recent subscriptions. I reviewed the account associated with this community profile and found two active subscriptions: AI Assistant for Acrobat and Adobe Acrobat Pro. Both subscriptions were started on July 15.

     

    If you meant to cancel your services, please check your Adobe account to confirm the status of each plan. Canceling one subscription does not automatically cancel other active subscriptions, and each plan must be canceled separately.

    To review or cancel your plans: Manage your Adobe account: https://account.adobe.com/plans.

     

    Cancel your Adobe subscription: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    You can also review the subscription terms and cancellation conditions that may apply to your plans: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    Please update this public discussion thread if you have any additional questions, ​@nice_Coral016d.

    kglad
    Community Expert
    Community Expert
    August 21, 2026

    did you subscribe via adobe.com or a mobile app store?