Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

Forum|Forum|3 days ago
June 15, 2026
3 replies
32 views

Correct answer Jeff_A_Wright

Thanks for posting to this public discussion forum, @Darren Sealy.

I am sorry for any confusion you have encountered in managing your subscriptions.

I can confirm that you did cancel your previous subscription, but you then started a new subscription on June 12th, which is the charge that you incurred.

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel your new subscription.

As suggested by @Manan Joshi, refunds are automatic and will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information.

Please update this discussion thread if you have any additional questions, @Darren Sealy.

Jeff_A_Wright

Correct answer

Community Manager

Thanks for posting to this public discussion forum, @Darren Sealy.

I am sorry for any confusion you have encountered in managing your subscriptions.

I can confirm that you did cancel your previous subscription, but you then started a new subscription on June 12th, which is the charge that you incurred.

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel your new subscription.

As suggested by @Manan Joshi, refunds are automatic and will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information.

Please update this discussion thread if you have any additional questions, @Darren Sealy.

Darren+SealyAuthor

Participant

Ok thank you but I did not choose to start a new subscription this was an auto renewal which is quite misleading and I should not have to pay for this as I cancelled my trial and received that email, however I did not receive an email about this supposed new subscription. Can you have this payment refunded asap please and my account deleted in full from Adobe