Thread summary
A user was charged after cancelling a free trial on June 4 and receiving an email confirmation. The user asked for an immediate refund and said the charge came from an auto-renewal rather than a new subscription they chose to start. The user also said no email had arrived about a new subscription, and asked for the account to be deleted.
Suggestions shared by other participants
- Jeff_A_Wright (Community Manager): Confirmed that the original trial subscription had been cancelled, and explained that a new subscription started on June 12, which was the source of the charge.
- Manan Joshi: Advised that refunds are automatic and can take up to 14 days to process after a successful cancellation. This was pointed to Adobe’s month-to-month plan terms.
Suggested solutions by Adobe
- Check which plans are active. Sign in to your Adobe account, open Plans, and confirm whether any plan other than your cancelled trial is still active. Each plan has to be cancelled separately, and you should receive a confirmation email for each one. Cancel your Adobe trial or subscription
- Cancel the newer subscription and check refund eligibility. For most plans, cancelling within 14 days of the initial purchase gives you a full refund. As Manan Joshi noted, the refund is processed automatically, so allow up to 14 days for it to reach your account. Understand Adobe’s subscription terms and refund policies
- Identify the charge. Use the Adobe Charge Finder and enter your payment details exactly as they appear on your bank or card statement. New transactions can take up to 48 hours to appear in the system. Identify your Adobe charge
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