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Participant
October 25, 2026
Answered

Hi Adobe support, I signed up for the free trial of Adobe Lightroom but forgot to cancel before it ended. I was charged 80 dollars and wasn’t intending to continue with a paid subscription. Could you please provide a one-time court est refund

Hi Adobe support, I signed up for the free trial of Adobe Lightroom but forgot to cancel before it ended. I was charged 80 dollars and wasn’t intending to continue with a paid subscription. Could you please provide a one-time courtesy refund? 

    kglad
    kgladCorrect answer
    Community Expert
    October 27, 2026

    ​@Enchanted_Gazellef93d 

     

    this isn’t adobe support.  but if you cancel within the refund period, you an expect a refund within 14 days.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    3 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 27, 2026

    ​@Enchanted_Gazellef93d 

     

    this isn’t adobe support.  but if you cancel within the refund period, you an expect a refund within 14 days.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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    AkanshaAshra
    Community Manager
    Community Manager
    October 27, 2026

    ​

    Hi @Enchanted_Gazellef93d 

    Thank you for reaching out to the community.

    We checked your account and can see that you’ve already connected with our support team under case ADB-47703697-Q9T1. Your subscription has been successfully canceled, and the refund has already been processed.

    The refunded amount should be credited back to your original payment method within 10–14 business days.

    We hope this helps. Please feel free to let us know if you have any further questions.

    ^Akansha

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    dj_paige
    Legend
    October 25, 2026

    Better to ask in the Account, Payment and Plan forum. https://community.adobe.com/account-payment-plan-4

    I would not be surprised if your request for a full refund is not granted. You can still cancel and pay a penalty, which is reasonable since this was your error and not Adobe’s error. Any court ruling would not apply to when you make an error.

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