Hi everyone! Could someone please help? Why can't I cancel my monthly Adobe subscription? It's time to cancel, but why is it charging a termination fee? I can't believe they designed the system this way.

 Hi ​@defaultn1t02op1yddk ,

We just want to add an important clarification for anyone who may come across this post.

While Adobe allows eligible customers to change their plans, the official documentation does not indicate that changing a plan resets the 14-day cancellation/refund period. Adobe's cancellation terms refer to 14 days from the initial purchase, and cancellation charges may apply after that period depending on the type of subscription.

Additionally, when a plan is changed, Adobe states that the previous plan is cancelled and a refund may be provided where applicable, rather than guaranteeing a refund of previous payments.
For this reason, we wouldn't recommend using a plan change as a method to avoid an applicable cancellation fee.

Please refer to these articles for clarity:
Change plan: https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html
Subscription terms: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any additional questions.

^Shivangi