Hi everyone! Could someone please help? Why can't I cancel my monthly Adobe subscription? It's time to cancel, but why is it charging a termination fee? I can't believe they designed the system this way.

Question

ShivangiGupta · Accepted Answer

Hi @Admired_kindness26d5,I'm sorry to hear about the confusion surrounding your subscription and refund request.After reviewing your account details, I can confirm that all subscriptions associated with your Adobe account have been successfully canceled. I can also see that a refund has already been initiated for the applicable subscription.Please note that refunds typically take 10–14 business days to be processed and reflected in your original payment method, depending on your financial institution's processing times.We appreciate your patience while the refund is being completed. If you don't see the refund after this timeframe or have any additional questions, please let us know, and we'll be happy to help.^Shivangi

kglad · Answer

see the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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