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Participant
October 8, 2026
Open for Voting

"Hi, I am contacting you regarding a pending refund that I have not received yet. Could you please help me check the status?"

"Here are my details:

  • Adobe ID / Email: REDACTED

  • Subscription: Adobe Firefly Premium

  • Cancellation Date: October 5

  • Payment Method: UPI

 

(Personal information redacted by moderator)

    3 replies

    ShivangiGupta
    Community Manager
    Community Manager
    October 8, 2026

    Hi @Electric_Harmony13a4,

    I completely understand your concern regarding the refund request.

    After reviewing the account information, I can confirm that the Adobe Firefly Premium subscription associated with this account has already been canceled, and there are currently no active subscriptions linked to the account.

    That said, I was unable to locate any refund details from my end. Since refund requests require access to account-specific and billing information, we're unable to review or discuss those details further here in this public community forum.

    As suggested by the expert, I would recommend contacting Adobe Support directly and discussing your refund request with them. The support team will be able to securely review your account and provide the most accurate information regarding the status of your refund.

    I understand this may not be the outcome you were hoping for, and I appreciate your patience. Please do get in touch with the support team, and they will be in the best position to assist you further.


    ^Shivangi

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    ^Shivangi
    kglad
    Community Expert
    Community Expert
    October 8, 2026

    and if you subscribed via a mobile app store, contact that store.

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    John T Smith
    Community Expert
    Community Expert
    October 8, 2026

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

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