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June 30, 2026
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Hi, I cancelled my subscription, but they are trying to charge me anyway; it says they’ve already made a third attempt to collect payment.

  • June 30, 2026
  • 2 replies
  • 17 views

Hi, I cancelled my subscription, but they are trying to charge me anyway; it says they’ve already made a third attempt to collect payment.

    Correct answer ShivangiGupta

    Hi ​@Ramiro Olivera,

    As per your account info, you have an active subscription for Adobe Stock since last 16 days with pending dues. This is the reason you are seeing those transaction requests from Adobe.

    You can fix the missed payment following this article: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    I hope this helps.

     

    ^Shivangi

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    July 1, 2026

    Hi ​@Ramiro Olivera,

    As per your account info, you have an active subscription for Adobe Stock since last 16 days with pending dues. This is the reason you are seeing those transaction requests from Adobe.

    You can fix the missed payment following this article: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    I hope this helps.

     

    ^Shivangi

    ^Shivangi
    kglad
    Community Expert
    Community Expert
    July 1, 2026

    check your account, https://account.adobe.com

     

    does it show a subscription?