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ceylinn
ceylinn
Participant
Jul 27, 2026 5:49 PM UTC
Answered

Hi, i have an active creative cloud pro subscription purchased from adobe.However creative cloud still shows ''Buy'' for several apps like After Effects. Could you please refresh or reassign my license

today i purchased creative cloud pro everything seems fine at first but then i downloaded the desktop app and logged in and i tried to download after effects but i couldn’t because it says ‘’buy’’ i have checked my subscription and plan so my plan had after effects but i still can’t download any of the other apps too 

    kglad
    kgladCorrect answer
    Community Expert
    Jul 27, 2026 6:15 PM UTC

    did you check your hosts file etc?

    View reply

    6 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jul 27, 2026 5:50 PM UTC

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

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      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      Jul 27, 2026 5:55 PM UTC

      Thanks for posting, Ceylinn.


      I appreciate your interest in using our services and can confirm that your subscription is active.


      Please see https://adobe.ly/4biV3wS for several common solutions to allow the computer to see your new subscription.


      If the device or network you are using is managed by your school, Ceylinn, then you may need their help to use your new individual subscription.


      Please update this public discussion thread if you have any additional questions. ^JW

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