Skip to main content
ceylinn
ceylinn
Participant
July 27, 2026
Answered

Hi, i have an active creative cloud pro subscription purchased from adobe.However creative cloud still shows ''Buy'' for several apps like After Effects. Could you please refresh or reassign my license

  • July 27, 2026
  • 6 replies
  • 37 views

today i purchased creative cloud pro everything seems fine at first but then i downloaded the desktop app and logged in and i tried to download after effects but i couldn’t because it says ‘’buy’’ i have checked my subscription and plan so my plan had after effects but i still can’t download any of the other apps too 

    Correct answer kglad

    did you check your hosts file etc?

    6 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 27, 2026

    check your account, https://account.adobe.com and verify everything is what you expect.

     

    then sign out of the cc desktop app

     

     

    then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      July 27, 2026

      Thanks for posting, Ceylinn.


      I appreciate your interest in using our services and can confirm that your subscription is active.


      Please see https://adobe.ly/4biV3wS for several common solutions to allow the computer to see your new subscription.


      If the device or network you are using is managed by your school, Ceylinn, then you may need their help to use your new individual subscription.


      Please update this public discussion thread if you have any additional questions. ^JW

      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices