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L
Lemon Man
Participating Frequently
November 20, 2025
Question

Hi, I purchased Adobe Premier Pro annual plan, payment went to Adobe Ireland but no app

  • November 20, 2025
  • 2 replies
  • 124 views

Yesterday I bought an annual Premier Pro subscription online from Adobe.com. As I am based in the Netherlands it directed me to make a payment with iDeal. The payment was made to Adobe Ireland but I cannot find the app in my adobe account to download. I spoke to several operators yesterday who say they cannot see the app on my email and cannot locate the payment. I am trying to speak to someone in Adobe Ireland to figure out if I have been scammed or not but I cannot get a number that works. Can anyone help before I go and ask the bank/police to investigate? I have a course startin on Monday so I need asap but am reluctant to pay 300 euro again

2 replies

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
November 20, 2025

Would you mind reaching out to our support team here? https://adobe.ly/4rbk1o5

They'll be able to check the details for you and help you with a resolution.

 

^Shivangi

L
Lemon ManAuthor
Participating Frequently
November 20, 2025

Hi

This is what I did yesterday with 2 agents and neither could help - Which part of this support should I got to? I don;t want to go around in circles again for 2 hours

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 20, 2025

you're probably going to need to contact iDeal.

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
November 20, 2025

Hi @Lemon Man,

Thanks for reaching out. As per your account details, there is no active subscription associated with it. Did you receive any email confimation about the purchase?

When did you make the purchase. Sometimes it takes a day to process the payment.

Let us know more details. We are here to help.


^Shivangi

L
Lemon ManAuthor
Participating Frequently
November 20, 2025

Hi, thank you for also responding, much appreciated. I didn't get a confirmation email but the amount states Adobe Ireland. I made the purchase yesterday - see attached. 

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