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Y.Le
Participant
March 2, 2026
Question

Hi team, I forgot to cancel the free trail and can't cancel the plan now.

  • March 2, 2026
  • 4 replies
  • 50 views

Hi team, I forgot to cancel the free trial and realised I have been paid for one month. I don't want to ask for a refund, but only want to cancel the plan because I realised I was enrolled into a yearly plan and can't cancel it now..

I didn’t use any of products since the day I start free trail.

    4 replies

    Participant
    July 19, 2026

    I need to cancel my free trail now ( Sunday the 29 July 2026

    kglad
    Community Expert
    Community Expert
    July 19, 2026

    @Amaranid 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    kglad
    Community Expert
    Community Expert
    March 2, 2026

    and you can use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html if you don’t recall the account used.

    gupta shivangi
    Legend
    March 2, 2026

    Hi ​@Y.Le ,

    We appreciate you reaching out. I reviewed your account details however I could not find any active/trial subscription associated with this email address.

    Have you been charged for the subscription? 

    Let us know. We’ll look into the details.

     

    ^Shivangi