Hi This is Isabel I have been debited with R92 on my account why was i charged please I had something i applied for and it could be cancelled immediately which i did now im being charged please explain

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Hi

This is Isabel I have been debited with R92 on my account why was i charged please I have not applied for anything from adobe that would require a charged please explain.

The reason why my bank account details was on i wanted something and cancelled immediately but i recieved assurance that i would not receive any charges

M

Manan JoshiCorrect answer

Community Expert

To see what you are subscribed to check https://account.adobe.com/plans

To get details about a charge see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

If you are subscribed and don’t need it then cancel it to stop the charge. https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

Refunds are issued automatically if you are eligible. For refund rules see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan

kglad

Community Expert

did you use a free trial of an adobe app?

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AkanshaAshra

Community Manager

Hi @Harmonious_websited556

Thank you for sharing your concern with us.

As we checked your account, we can see that there were two subscriptions: Adobe Acrobat Pro and Adobe Acrobat AI Assistant Plus. The Acrobat Pro subscription has already been cancelled, while the Adobe Acrobat AI Assistant Plus subscription is currently active, which is why you are seeing the recent charge.

As explained by our Community Expert, you can follow the guidance and links shared above to cancel the active subscription.

Please let us know if you have any additional questions.

^Akansha

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H

Harmonious_websited556Author

Participant

Please reverse all future charges

Thank you

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M

Manan Joshi

Community Expert

As i mentioned you will have to cancel it yourself. This is not Adobe support so don’t think writing here would result in an action. Please follow the instructions i gave in the other post

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-Manan

M

Manan Joshi

Correct answer

Community Expert

To see what you are subscribed to check https://account.adobe.com/plans

To get details about a charge see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

If you are subscribed and don’t need it then cancel it to stop the charge. https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

Refunds are issued automatically if you are eligible. For refund rules see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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-Manan