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Aldo+olguin
Participant
June 9, 2026
Question

Hice la prueba gratuita y cuando quise cancelar antes del periodo gratis ya no me dejó cancelar y mi tarjeta con la que agregué para pagar se bloqueó por robo y necesito cancelar la suscripción

  • June 9, 2026
  • 2 replies
  • 7 views

Necesito cancelar la suscripción ya que la tarjeta con la que agregué para pagar fue robada y no puedo cancelar 

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    June 9, 2026

    Thanks for posting to this public discussion forum, ​@Aldo olguin.

     

    I am sorry that it's really bad luck that your card got stolen after you started your new subscription, but before the first payment could be processed. I hope you are, and everyone involved is ok.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your new commitment. I don’t see any records of any previous attempts to reach us, so use a different device if you are unable to contact anyone.

     

    For more information on the cancellation process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly.

     

    Please update this public discussion thread if you have any additional questions, ​@Aldo olguin.

    kglad
    Community Expert
    Community Expert
    June 9, 2026

    you need to fix your payment method, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

     

    then cancel: cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel