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Hair+Biologic+System
Participant
June 11, 2026
Answered

Ho ricevuto una fattura per l'acquisto di 40 crediti che non ho mai acquistato e che non sono stati neanche accreditati. Come posso contestare la fattura?

  • June 11, 2026
  • 2 replies
  • 9 views

Ho ricevuto una fattura per l'acquisto di 40 crediti che non ho mai acquistato e che non sono stati neanche accreditati. Come posso contestare la fattura?

    Correct answer ShivangiGupta

    Hi @Hair+Biologic+System,

    Welcome to the Adobe Community!

    I checked your account and noticed that you currently have 7 active Adobe Stock credit pack subscriptions, out of which 6 have pending dues. This is likely why you’re seeing those charges.

    To help resolve the missed or failed payments, you can follow the steps outlined here:
    Fix payment issues

    You can also review and manage your subscriptions anytime from your account page:
    View account details

    Feel free to reach out if you have any questions. I’d be happy to help!

    ^Shivangi

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    June 11, 2026

    Hi @Hair+Biologic+System,

    Welcome to the Adobe Community!

    I checked your account and noticed that you currently have 7 active Adobe Stock credit pack subscriptions, out of which 6 have pending dues. This is likely why you’re seeing those charges.

    To help resolve the missed or failed payments, you can follow the steps outlined here:
    Fix payment issues

    You can also review and manage your subscriptions anytime from your account page:
    View account details

    Feel free to reach out if you have any questions. I’d be happy to help!

    ^Shivangi

    ^Shivangi
    Ged_Traynor
    Community Expert
    Community Expert
    June 11, 2026

    @Hair+Biologic+System you would be better off asking on the Account, Payment, & Plan forum