Dazzling_Unicorne6d7

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хочу отменить подписку

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не могу отменить подписку

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting, @Dazzling_Unicorne6d7.

I understand how frustrating it is to be unable to cancel your subscription, especially after already contacting support and not having the issue resolved.

I reviewed the account associated with your community profile and found that the Adobe Firefly Standard subscription is currently past due, which is preventing cancellation through the normal self-service process.

I also see that you previously contacted us and have an active case, ADB-47254854-P7G6. It appears the support session was disconnected before the issue was resolved. Please contact us again using a different device or network, if possible, and provide case number ADB-47254854-P7G6 so the team can continue assisting you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please let us know if you have any additional questions, @Dazzling_Unicorne6d7.

Community Manager

Correct answer

Community Manager

Thank you for posting, @Dazzling_Unicorne6d7.

I understand how frustrating it is to be unable to cancel your subscription, especially after already contacting support and not having the issue resolved.

I reviewed the account associated with your community profile and found that the Adobe Firefly Standard subscription is currently past due, which is preventing cancellation through the normal self-service process.

I also see that you previously contacted us and have an active case, ADB-47254854-P7G6. It appears the support session was disconnected before the issue was resolved. Please contact us again using a different device or network, if possible, and provide case number ADB-47254854-P7G6 so the team can continue assisting you.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please let us know if you have any additional questions, @Dazzling_Unicorne6d7.

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Community Expert

Community Expert

What happens when you try to cancel?

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Community Expert

Community Expert

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Dazzling_Unicorne6d7Author

Participant

помогите отменить подписку

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