Participant

Answered

Hola, Como podria solicitar un reembolso? El monto a abonar supero por el doble al anterior y no estaba enterado

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Se me debito automaticamente el pago de noviembre pero el monto a bonar supero por el doble al anterior. Estaria necesitando un reembolso de ser posible. Soy estudiante universitario y tenia la licencia estudiantil.

Jeff_A_WrightCorrect answer

Community Manager

Thank you for the update, @Rodrigo29761198d7h4.

I can understand how frustrating it would be to see an unexpected increase, especially when you were expecting to continue paying the previous student rate.

Your subscription has reached its annual renewal, which is why the subscription price has changed. Since refund eligibility depends on the specific circumstances of the subscription and charge, please get in touch with us directly so we can review the November charge and confirm what options are available:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please update this discussion thread if you have any additional questions, @Rodrigo29761198d7h4. We’ll be happy to help.

R

Rodrigo29761198d7h4Author

Participant

Tienen algun mail donde pueda comunicarme? O comunicarse directamente uds? Ya vi las opciones de contacto y no encuentro solucion.

Gracias!

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Jeff_A_Wright

Community Manager

No, @Rodrigo29761198d7h4 I am sorry, but you will need to click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to contact us for your refund request. Please use a different device. If you are unable to contact anyone.

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Jeff_A_Wright

Community Manager

Thank you for posting, @Rodrigo29761198d7h4.

I understand how concerning it can be to see your renewal amount increase significantly, especially when you’re still a university student and were expecting your education pricing to remain the same.

If you’re still eligible, you can verify your education status to renew your student discount. Once your status is verified, the updated education price will take effect automatically.

You can find information about the verification process here:

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/renew-adobe-account-plan-student-and-teacher-discount.html

Please give that a try, and let us know if you have any trouble verifying your student status or have any additional questions, @Rodrigo29761198d7h4.

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R

Rodrigo29761198d7h4Author

Participant

Hola! Sigo con la licencia de estudiante, pero el precio es muy alto. Estaria necesitando un reembolso. Como puedo gestionarlo ?

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for the update, @Rodrigo29761198d7h4.

I can understand how frustrating it would be to see an unexpected increase, especially when you were expecting to continue paying the previous student rate.

Your subscription has reached its annual renewal, which is why the subscription price has changed. Since refund eligibility depends on the specific circumstances of the subscription and charge, please get in touch with us directly so we can review the November charge and confirm what options are available:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please update this discussion thread if you have any additional questions, @Rodrigo29761198d7h4. We’ll be happy to help.

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