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Participant
July 12, 2024
Question

Hola quiero eliminar mi cuenta

  • July 12, 2024
  • 2 replies
  • 284 views
  • Me registre para la prueva  gratis de adove pero al final ni la use y me olvide de canselar y ahora me quiere cobrar por cancelar pero no tengo dinero por favor si un trabajor de adove ve esto me puede eliminar mi cuenta muchas gracias  

2 replies

kglad
Community Expert
Community Expert
July 12, 2024

you need to plead your case to adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright
Legend
July 12, 2024

Beto, I am sorry, but you will need to cancel your active annual subscription before you can request that the account be deleted. Please see https://adobe.ly/4bFFEE0 for information on how to cancel the membership. You can find more information about the cancellation process and associated charges at https://adobe.ly/4bM3EW6. ^JW