Honest mistake on subscription for Creative Cloud Pro
Hi,
I'm fuming because I've been subscribed to the Photography plan @ £14.99 for a long time now and I got an alert saying that there was an issue with my billing, so I checked it and there was some issue with my paypal apparently.
So I quickly went in, resaved the details and it said it had now received payment for my outstanding plan, great. Problem is I was signing up to the Creative Cloud Pro plan, even though I had a Photography plan and I had no idea I was signing up?!
As far as I knew I have never used the Creative Cloud Pro plan as I only use Photoshop and had no issues for a couple of years at least.
Now I feel I was misled by this and I cannot cancel the plan as even just two minutes after realising the mistake I tried to cancel and it said that I would owe them this much:
I mean, this is ridiculous right?
You can see here that I now have two active plans, and this latest one is £68 a MONTH.
I've never falled for a trick like this before and YES I'll probably get no sympathy here but I promise you I will never use Photoshop or any Adobe products if this is not sorted and a full refund is given.
I don't need the expensive plan, I was misled into thinking it was my Photography plan that had a billing issue and only after I logged back into my paypal and pressed save did it tell me what I was actually signing up for and then immediately I tried to cancel and I got the ridiculous message at the top saying I owe £341 if I cancel now.
I mean, come on.
Does anybody have a number I can ring as the help and support is useless and the AI bot may as well be a hedgehog attached to it own a**s for all the good it is.
Sorry I'm fuming.
Thanks for any help
Darrell