Known Participant

Question

How Adobe shafted me

Forum|Forum|1 year ago
December 21, 2024
3 replies
815 views

i have been with adobe since 2013 and just wanted to change how i pay, from monthly to annually.

So this indian support member cancelled my current plan which was 11 years old and started a new plan on dec 17 2024, and now with all of adobe's support i can not get anyone to fix this problem.

so now i will recieve 100 credits per month instead of 250.

so it looks like it did not pay to be loyal to adobe.

I have no recourse the only support you can get is from india

after 11 years is this is how it is going to end.

Abambo

Community Expert

@Liza5C0C or @Riya123 Could you have a look into this?

@Xyzaffair,

I won't comment on your difficulties, I have asked Adobe staff to have a look into your situation and to see what can be done for you. I just want to mention that the whereabouts of the support are not important. In my company, I have Indian collegues, and I can say that they are at least as qualified than my American collegues.

(As you noted: I'm not an Adobe employee.)

ABAMBO | Hard- and Software Engineer | Photographer

L

Liza5C0C

Participating Frequently

Hi @Xyzaffair - I reviewed your account, and it appears you dont currently have a stock plan. The only plan associated with your account is a Photoshop plan. When you mention "credits", are you referring to stock credits, or are you talking about generative credits? Each plan includes a different number of generative credits. It seems the plan you switched to offers fewer credits.

X

XyzaffairAuthor

Known Participant

am not sure why am placed here but yes it is generative credits, and i did not switch plans, i only wanted to change how i pay, sadly enough i have been informed that any change you want to do to a current account or plan will always close a plan and start a new one, this seems odd to me, but it is what it is, so it might serve more of a purpose for all if this could and should be move to the correct place and then locked because the matter in my mind will never be resolved.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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XyzaffairAuthor

Known Participant

thanks for the move

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XyzaffairAuthor

Known Participant

but i did not want to change the plan, i just wanted to change something inside the plan

not knowing is not my fault there is noway to know all policies from adobe, and i still don't understand how wanting to change how you pay your bill should ever change your plan.

kglad

Community Expert

for others, beware. changing a plan with adobe always means canceling the current one to start the new one.

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