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J
jeff23064329tv8v
Participant
February 8, 2022
Answered

How can Adobe be so bad at customer support? Need help!!

  • February 8, 2022
  • 2 replies
  • 340 views

My company credit card is being charged 2x per month ($14.99 and $16.99).

I have no clue what email addresses these charges are associated with.  The company was sold in 2019 and most employees have departed.  I've already tried 15 different email addresses but the charges aren't associated with them.

 

How can I find out what email addresses are associated with the monthly charges?

Since I can't find an Adobe account that is a paying customer, I can't get Adobe support to assist me.

 

Any help would be hugely appreciated.

Thank you community!!

 

This topic has been closed for replies.
Correct answer Nancy OShea

Contact your bank and close the cards to further charges. 

 

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 8, 2022

Contact your bank and close the cards to further charges. 

 

 

Nancy O'Shea— Product User & Community Expert
    J
    jeff23064329tv8vAuthor
    Participant
    February 8, 2022

    good point.  my card was lost, so there's a new number.  i can have AmEx stop accepting charges on the old number.

    thanks!

    J
    jeff23064329tv8vAuthor
    Participant
    February 8, 2022

    Update #1: I've called customer support 3x so far.  1-800-833-6687.

    Each time I get in touch with a human (which is good).

    Each time I was very calm and gracious (also good).

    Each time I was magically disconnected.  The person on the other line didn't seem angry or frustrated or confused.  The line just went dead.  One time is understandable.  Two times is coincidence.  Three times?  What's wrong with Adobe's phone system?

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