how can I cancel a payment to adobe that I didnt authorize ? Taking €190 per annum from me

Forum|Forum|4 months ago
September 17, 2025
1 reply
88 views

I recently checked my credit card and noticed a payment in August for 190.77 euro taked by adobe from my card . They took the same amount in august 2024 . I have no email or a/c number to contact them and get my monet back and cancel future payments . Please help !!

Billing

Shivangi_Gupta

Community Manager

Hi Patrick_McCormack Rea2978,

Thank you for reaching out.

Based on your account details, you have an active annual prepaid subscription for Adobe Acrobat Export PDF, which has been ongoing for approximately 7 years and 10 months. I can confirm that your current subscription cycle began in November 2024.

Since this is an annual payment plan, no transaction was requested by Adobe in August or earlier this year.

May I suggest checking with your bank regarding the transaction you mentioned? They might be able to provide more clarity on the charge.

Please let me know if you need help with anything else.

^Shivangi

P

Patrick_McCormack Rea2978Author

Participant

Hello, the payment I'm referring to is 190.70

This was taken from my credit card for an account with Cara Pharmacy in Ireland. We have not used this account for several years and I continue to be charged.

I tried to cancel with my bank, but they said they could not because it isn't a standing order or a direct debit.
details below

Shivangi_Gupta

Community Manager

I see! I would recommend you to speak with our support team here: https://adobe.ly/4mipAgM

This is a public forum, we can not discuss any confidential account related information here.

Let me know if you have any questions.
^Shivangi

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