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CDe
Participant
April 13, 2026
Answered

How can I cancel a subscription that rolled over without notice

Last year I took out a student subscription to use with a course I was undertaking. I understood that the subscription was monthly for 12 months and I had no issue with that. My issue is that the subscription has now rolled over onto a higher fee with no recent notice which is unacceptable. To get out of this subscription I need to pay a fine. I’m shocked at this poor practice by Adobe - surely the minimum I should expected was a reminder that the subscription would move to a higher rate. Has anyone else experienced this with Adobe and if so do you have any advice please. Thank you

    kglad
    kgladCorrect answer
    Community Expert
    April 13, 2026

    adobe sends an email ~1 month prior to renewal.  check spam.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 13, 2026

    adobe sends an email ~1 month prior to renewal.  check spam.

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