How can I cancel Creative Cloud subscription for one of my accounts

Forum|Forum|2 years ago
October 2, 2023
2 replies
427 views

How can I cancel the Creative Cloud subscription for one of my accounts?
I have two accounts[Personal information removed by moderator.]

But when subscribing to a monthly plan from[Personal information removed by moderator.], a repeated amount was also debited from the second account [Personal information removed by moderator.] without notice. How can I unsubscribe from Creative Cloud with my account[Personal information removed by moderator.] and get a refund?

Please help. I don`t want to pay twice next month
And want to get a refund

This topic has been closed for replies.

Correct answer Peru Bob

You may cancel each subscription individually.

If you have any questions about doing it correctly, you can go to Adobe Customer Service as posted previously, and they can do it for you.

kglad

Community Expert

Peru Bob

Community Expert

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by Twitter:
https://twitter.com/AdobeCare

A

Ann326607685a1pAuthor

Participant

Thank you!

As I understand if I`ll cancel a subscription from only " anechkast..." due to this instruction https://helpx.adobe.com/manage-account/using/cancel-subscription.html
the subscription on this account will not canceled? And I`ll be able to use Creative Cloud from an "annstrilchuk..." without cancellation my actual subscription which I`ve paid for the first time ?

Peru Bob

Correct answer

Community Expert

You may cancel each subscription individually.

If you have any questions about doing it correctly, you can go to Adobe Customer Service as posted previously, and they can do it for you.

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