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How can I cancel my new subscription?

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Hello,

About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.

I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.

I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?
I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

Thank you very much for your help and understanding.

Billing

kgladCorrect answer

Community Expert

@Adept_musicianacca

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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epic_Whirlc7c7

Participant

@gupta shivangi Hello I have a similar situation. I need help canceling my subscription for Order #AE06620800632CZA under my account (<Removed by Moderator>).

My 7-day free trial ended, but the payment failed due to insufficient funds in my account. I was unaware the subscription would convert automatically, and I haven't used any Adobe services since the trial ended. please assist

I don't have funds to pay for the plan or any cancellation fees. Could you please cancel this plan manually from your end and clear any outstanding billing attempts on my account?

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Jeff_A_Wright

Community Manager

Thanks for posting to this public discussion forum, @epic_Whirlc7c7. Please try the suggestions that have been marked correct or highlighted in this discussion thread.

If you need help with managing the account, then please contact us directly.

I did edit your post to remove your email address, @epic_Whirlc7c7 as this discussion thread is visible to anyone who has internet access.

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unique_artistcb7b

Participant

I have the same problem

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kglad

Community Expert

@unique_artistcb7b

you need to fix your payment (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) to enable cancellation. then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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fashionable_play9578

Participant

why is it not possible , to speak with an agent, deplorable sneaky site, I too forgot to canel 14 day trial, never received a reminder email to do so, adobe are in the business of trapping subscribers, I want to canel subscription , but it is looking for a cnacellation fee of euro 100Plus, there is no option to cancel without paying the exorbitant penatly amount, shame on you Adobe

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kglad

Community Expert

@fashionable_play9578

you can reach adobe support using chat or social media.

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Anonymous

Hello,

Today I received an email about my failed payment to adobe, I started a free trial of an Adobe plan (“Annual plan, paid monthly”) and it ended yesterday. Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds on my Gcash.

I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.

I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?
I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

Thank you very much for your help and understanding.

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kglad

Community Expert

@Cheerful_partnerac81

you have to fix that payment problem before you are allowed to cancel,

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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youthful_Cadence8ec1

Participant

Hi, @gupta shivangi my problem was the same, forgot to cancel yesterday for my 7-day free trial, please help me cancel it too..

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John T Smith

Community Expert

Only you may cancel... To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-be sure to keep the verification email you will receive when you cancel

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youthful_Cadence8ec1

Participant

I’ve already done this but theres no cancellation button :(

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Adept_musicianacca

Participant

Hello,

I recently started a 7-day free trial of an Adobe plan, but I forgot to cancel it before the trial ended. My credit card has now been charged for the subscription.

I would like to cancel the plan and request a refund, if possible.

I would really appreciate your help in canceling the subscription and refunding the charge.

Thank you for your understanding.

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kglad

Correct answer

Community Expert

@Adept_musicianacca

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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A

amazing_Forest407d

Participant

Hi, I also forgot to cancel my 7-day free trial of an Adobe plan. I paid for two months your subscription. I don’t need any more this software. Can you please cancel my further subscription.

Thank you very much for your help.

Igor

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Mystic_artistry8016

Participant

hello I also had the same issue will I get a refund too?

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Peru Bob

Community Expert

@Mystic_artistry8016

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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gupta shivangi

Legend

Hi @marek_7344,

We appreciate you reaching out. Adobe offers full refund if the subscription is cancelled within first 14 days(including trial). I can confirm that you have already cancelled your plan.

Let me know if you have any questions.

^Shivangi

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marek_7344Author

Participant

Thank you! After chatting with an agent my issue was resolved quickly and everything worked out perfectly. ♡

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gupta shivangi

Legend

sounds perfect!

Thanks for keeping the thread updated.

^Shivangi

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