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July 17, 2026
Answered

How can I cancel my subscription when my account is past due?

  • July 17, 2026
  • 1 reply
  • 15 views

Me pasó lo mismo, cancelé mi suscripción y por suerte no tenía dinero en la cuenta porque estos ladrones me estan cobrando algo que ya cancelé, ya realicé comprobación, tengo un mail que dice que la cancelación fue correcta, no me deja acceder a cambiar plan o a cancelar, pésimo servicio 

<Removed by Moderator due to containing personal information>

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, KarlinV.


    I apologize for any confusion you encountered while starting your new subscription. I understand how frustrating this experience can be.


    I can confirm that the payment method you used to start today's subscription was not accepted. You can use the steps listed at https://adobe.ly/4gJghYj to correct your account if you wish to continue using our services.


    If you don't feel you're receiving value from your new subscription, KarlinV, please click https://adobe.ly/3THuiMk to speak with a member of our team who can help you cancel the subscription you started today.


    For more information about the cancellation and refund process, see https://adobe.ly/4vwAYu5.


    Please update this discussion thread if you have any additional questions, KarlinV. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 17, 2026

    Thank you for posting to this public discussion forum, KarlinV.


    I apologize for any confusion you encountered while starting your new subscription. I understand how frustrating this experience can be.


    I can confirm that the payment method you used to start today's subscription was not accepted. You can use the steps listed at https://adobe.ly/4gJghYj to correct your account if you wish to continue using our services.


    If you don't feel you're receiving value from your new subscription, KarlinV, please click https://adobe.ly/3THuiMk to speak with a member of our team who can help you cancel the subscription you started today.


    For more information about the cancellation and refund process, see https://adobe.ly/4vwAYu5.


    Please update this discussion thread if you have any additional questions, KarlinV. ^JW