How can I cancel my unused subscription

Question

"Hi, I noticed two charges on my account today (July 6): one for $37.09 for Creative Cloud Pro and another for $21.19 for Adobe Acrobat Pro. I am not using either of these services and have already cancelled both subscriptions today. Since these charges happened today, could you please manually issue a full refund for both amounts ($37.09 and $21.19) and confirm that there are no early termination or cancellation fees? Thank you!"

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, Laksh.

I apologize for any confusion you have encountered while managing your different subscriptions, and I am sorry you did not find more value in our services.

I can confirm you have successfully completed the self-cancel process listed at https://adobe.ly/4p5ck2f today.

Please see https://adobe.ly/4vPA4K4 for information about the cancellation and refund process. Any refunds issued will be processed automatically and may take up to 14 days.

Please update this discussion thread if you have any additional questions, Laksh. ^JW

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