How can I cancel the phantom service I’m being billed for?

Question

Hi,I was cleaning up my accounts once I noticed 2 separate Adobe billings, one to each of two separate banks (separate credit cards). OK, the brief history:I opened up an account (account_1) using my student email while in college, followed later by a new separate account (account_2) when I become an instructor. Recently I retired from the college where I was an instructor and created an account (account_3) for personal use. I was able to cancel my account_1, since I no longer used it. I was able to cancel the plan/subscription in my account_3, since I no longer needed the functions it offered, but kept the account. This account was only responsible for one of the billing items. But I cannot find, on any of the 3 accounts I had, explaining the billing for the plan/subscription for the other bank.Basically I’m getting billed for a service I can’t find in my accounts and I can’t cancel. How can I cancel the phantom service I’m being billed for? Thanks in advance to all for their time and help.

Robert36925987klh4 · Accepted Answer

@Shivangi_Gupta

I’m sending my reply via a file see attached, because when I have it as test in the reply window I get the error message:

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

Shivangi_Gupta · Answer

Thanks for tagging me @kgladHi @Robert36925987klh4,I looked into the account details associate with the email address you used to post this thread on the community. As per the details, you have an active subscription to Adobe Acrobat Standard which will continue till May 23, 2026 and will get cancelled after that. There is no other service listed here.Could you share a screenshot of the invoice where it shows the service you are getting billed for? I would recommend you to share the invoice through direct message to avoid sharing any private/confidential info shared on the invoice. Please update this thread once you have sent the direct message.^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded