How can I confirm I won't be charged for a subscription I cancelled?

Question

Hello!

I’ve also been dealing with the same issue. I have cancelled my plan properly three times and it still tries to charge my account despite me using only the free tools provided. I have not used anything regarding the adobe subscription and keep continuously being charged despite going in and cancelling the subscription after they charge me. I don’t believe I have ever received a refund. If someone could confirm that a refund will be processed will give me some peace of mind.

I am a college student and cannot afford to get charged $30 a month on a subscription that I’ve cancelled three times.

Jeff_A_Wright · Answer

Thank you for posting to this public discussion forum, Sophia_perron.

I am sorry for any confusion you have encountered with managing your commitment to Adobe. The charges continue because your subscription is still active, Sophia_perron. This is why you continue to be charged. I am sorry for any problems this has caused.

Please click on https://adobe.ly/4eVW9k6 to speak with a member of our team who can help you end your subscription, Sophia_perron.

I don't see any records of previous attempts to reach us. If the device or network you are using is managed by your school, you may need their help to contact us at https://adobe.ly/4eVW9k6.

For more information on the cancellation and refund process, see https://adobe.ly/4fUEp9T.

Please update this public discussion thread if you have any additional questions, Sophia_perron. ^JW

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