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How can I confirm my subscription was canceled?

Forum|Forum|7 days ago
August 4, 2026
3 replies
11 views

I signed up for the free trial, which promised no charges for 7 days, but I was charged immediately after entering my card details, without even using the platform. I want a refund, but I can't get in touch with support at all.

Correct answer Nancy OShea

@PL4YER DIGITAL,

Log-in below:

https://acount.adobe.com/plans

Click Manage Plan for more options.

If you cancel within the 14-day grace period, you’ll receive an automatic refund within 12-14 days.

See Subscription & Cancellation Terms below.

https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

Nancy OShea

Correct answer

Community Expert

@PL4YER DIGITAL,

Log-in below:

https://acount.adobe.com/plans

Click Manage Plan for more options.

If you cancel within the 14-day grace period, you’ll receive an automatic refund within 12-14 days.

See Subscription & Cancellation Terms below.

https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

PL4YER+DIGITALAuthor

Participant

@PL4YER DIGITAL,

Log-in below:

https://acount.adobe.com/plans

Click Manage Plan for more options.

If you cancel within the 14-day grace period, you’ll receive an automatic refund within 12-14 days.

See Subscription & Cancellation Terms below.

https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

As I understand it, I just need to cancel the plan now, and I’ll get the money back within 14 days. Is that right?

I’m going to cancel it now; the sad thing is that I don’t have any guarantee of a refund.

Jeff_A_Wright

Community Manager

Thank you for posting, @PL4YER+DIGITAL.

I apologize for any confusion and that you did not find more value in your use of Adobe Firefly Pro Plus.

I can confirm for you that you completed the cancellation process successfully. As @Nancy OShea mentioned, refunds are processed automatically.

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for complete information on the cancellation and refund process, @PL4YER+DIGITAL. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions.

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