How can I contact Adobe about an accounting issue?

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When I no longer have an active plan? The chat does not let me talk to a human.

Thanks!

gupta shivangi

Legend

Hi @curious_Marshmallow5EEA,

We are here to help.

I can confirm that your subscription has been cancelled since October 09, 2025. Ideally there should not be any invoice generated post that date.

Could you specify the date you are getting the bill for?

^Shivangi

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curious_Marshmallow5EEAAuthor

Participant

It’s a very specific accounting issue.
We received an Adobe invoice that was recorded in our accounting system, but we cancelled the plan before paying the invoice and our credit card was never charged.

As a result, we’re left with an unpaid invoice, which the accountant isn’t happy about.

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kglad

Community Expert

@curious_Marshmallow5EEA

are you the admin of a teams or enterprise subscription?

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M

Manan Joshi

Community Expert

What is your issue, please list here someone might provide some ideas on how to deal with it

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-Manan

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