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October 2, 2026
Answered

How can I contact Adobe billing team ? I would like to understand why I have a payment after cancelling my plan ?

  • October 2, 2026
  • 1 reply
  • 8 views

How can I contact Adobe billing team ? I would like to understand why I have a payment after cancelling my plan ?

    Correct answer ShivangiGupta

    Hi ​@helpful_kid153d,

    Thanks for reaching out to the community.

    I reviewed the details of your account and can confirm that there were two active subscriptions associated with it: Adobe Acrobat Pro and AI Assistant for Acrobat. While the AI Assistant for Acrobat subscription was canceled in August, the Adobe Acrobat Pro subscription remained active, which is why charges continued to appear on your account.

    I can also confirm that the Adobe Acrobat Pro subscription was canceled two days ago and is no longer active. As the subscription has now been canceled, you should not see any future recurring charges related to this plan.

    If you notice any new charges going forward or have additional questions about your account, please let us know and we'll be happy to take a closer look.

     

    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 5, 2026

    Hi ​@helpful_kid153d,

    Thanks for reaching out to the community.

    I reviewed the details of your account and can confirm that there were two active subscriptions associated with it: Adobe Acrobat Pro and AI Assistant for Acrobat. While the AI Assistant for Acrobat subscription was canceled in August, the Adobe Acrobat Pro subscription remained active, which is why charges continued to appear on your account.

    I can also confirm that the Adobe Acrobat Pro subscription was canceled two days ago and is no longer active. As the subscription has now been canceled, you should not see any future recurring charges related to this plan.

    If you notice any new charges going forward or have additional questions about your account, please let us know and we'll be happy to take a closer look.

     

    ^Shivangi

    ^Shivangi